Personal connections, special relationships

Dirk Talsma, managing director of Rapport and Paul Pugh, founder of Sincerely Paul share a background of working in some of London’s most luxurious and exclusive hotels and have the same passion for providing their clients and guests with a personal and intuitive service.


For more information, please visit the Rapport website.


  • "As a former hotel head concierge, I have unrivalled knowledge and contacts gained over more than 20 years in hotels such as The Savoy, The Berkeley and The Dorchester. My team are passionate about what our business has to offer.

    Our ultimate vision is to exceed the expectations of our clients, with unparalleled service, exemplary attention to detail and seamless execution. At Sincerely Paul, we share Rapport’s ethos of providing a really personal service that intuitively anticipates our clients’ needs."

    Paul Pugh, Sincerely Paul

  • Dirk Talsma (above) & Paul Pugh

    Scroll down

    Travel effortlessly in style


    Seamless VIP transfers


    Combining the warmest of welcomes with comfort and discretion, our chauffeurs and luxury cars make every journey a pleasure, no matter how long. We can provide airport, seaport and station transfers as well as sightseeing tours and private chauffeur services.

    We are able to arrange VIP airside and curbside meet and greet services at the UK’s major airports. Upon arrival our host will meet your clients and guests as they exit the aircraft or arrive at the curb, assist with all check in and security processes, whisking them through the airport with minimum fuss and delay.

    Give those flying in the smoothest passage to their destination with a meet and greet to remember, starting the moment they leave the plane.
    Scroll down

    Providing the ultimate experience…
    without compromise

    Access the best shows, live music and sporting events

    Never queue again for the leading attractions


    Sipping Pimms on Wimbledon’s Centre Court, experiencing the euphoria of a Coldplay concert, enjoying the latest West End hit or discovering the magic of Harry Potter. Anything is possible.

    With unrivalled industry contacts and a love for live events, ask any of our team to help you choose and book the most appropriate and exclusive show – whether theatre, music, sport or a breathtaking cultural attraction.

    Then let us make you and your guests feel extra special with the very best VIP hospitality and exclusive add-ons. Ensuring you have an unforgettable time without lifting a finger.



    Scroll down

    Our unparalleled service and attention to detail has taken years to perfect

    Privileged entry and bespoke tours, perfectly arranged

    Exclusive private visits to the finest attractions and activities


    From the most fascinating museums to breathtaking historic palaces, castles and stately homes, allow us to take your clients and guests on an exclusive adventure, including behind the scenes entrance, curated especially for them.

    Make the most of our privileged access to once-in-a-lifetime experiences. Choose from horse-riding lessons in one of England’s most beautiful estates, private cookery courses with a leading chef, exclusive sketching sessions at a renowned art gallery…or let us tailor an activity to meet your exact requirements.



    For your personal introduction

    Speak to a Rapport Ambassador at your reception desk who will take details and contact our concierges on your behalf. Alternatively enquire directly to Sincerely Paul advising them that Rapport provides your Guest Services.


    +44 (0)203 963 9000


    Rapport is an award winning provider of high quality front and back of house Guest Services. Rapport’s fully managed offer includes reception, concierge, client meeting room management, switchboard and other call services. The brand’s ethos is based on creating rapport with clients and their guests from the outset, leaving them with the perfect impression every time.

    For more information, please visit the Rapport website or follow @rapportservice

    © Rapport Guest Services 2022 | Privacy Policy | Terms and Conditions | Cookie Policy
    Compass Group PLC | Code of Business Conduct